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1.What is our wig/cap size?

Our wigs come in 3 sizes: petite (4), standard (5) & large (6), each with an adjustable belt on the cap for fine adjustment and comfort. Please refer to our size chart.

 

2.What fiber/material is used?

We offer heat friendly synthetic fibers (standard colors) which can be styled with curling irons, straighteners and blow dryers up to 180℃. For Fancy colors, we offer synthetic fibers which are vibrant shades and exquisite luster.

 

3.How do I put on my wig?

Please see our WEAR GUIDE.

 

4.How do I style my wig?

You can use a brush or your fingers if it is a curly style. Your wig comes in a basic style but the looks you can achieve through styling are endless. For example, if you want extra volume or height, try teasing or back combing. If you have selected one of standard colors, you can even style it with curling irons, straighteners and blow dryers.

 

5.Can I use regular styling products on my wig?

Yes, use a moderate amount and style as desired.

 

6.How often do I wash my wig?

It largely depends on the individual – for example, do you wear it outdoors (dust, sweat etc) or indoors? In general, we recommend a wash after wearing it around 10 times.

 

7.How long will it take to receive my order?

Please see DELIVERY.

 

8.How do I exchange an item or request for a refund?

Please see RETURNS & REFUNDS.

 

9.What should I do if I forgot My Password?

Please visit FORGOT YOUR PASSWORD.

 

10.Can I cancel a pending order?

No. Currently, WigYouUp.com do not accept cancellation of any orders.

 

11.Why was my credit card declined?

A number of things can cause this to happen, such as an incorrect card number or expiry date. Please do input information again or try with another card if available.

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